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Best VERISME Exam Dumps.zip Along with Real Questions

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EXIN VeriSM™ Essentials Sample Questions (Q11-Q16):

NEW QUESTION # 11
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

A. Strategic plans
B. Design specifications
C. Operational plans
D. Tactical plans

Answer: A

NEW QUESTION # 12
What is the best description of shadow behavior?

A. Creating a tribal system where team members are overshadowed by others
B. A junior observing a senior by doing job-shadowing and learning on-the-job
C. IT service provisioning being so good that consumers are unaware of IT
D. Implementing systems or solutions without explicit organizational approval

Answer: A,D

NEW QUESTION # 13
What is the key activity of a leader's role?

A. Set up priorities
B. Motivate colleagues
C. Focus on results
D. Minimize risk

Answer: B

NEW QUESTION # 14
What is the first step in building a customer journey map?

A. Investigate
B. Plan
C. Research
D. Define

Answer: D

NEW QUESTION # 15
Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

A. Business owns service management.
B. Service management is owned across the whole organization.
C. IT owns service management.
D. Service management is outsourced to a third-party supplier.

Answer: B

NEW QUESTION # 16
......

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